Shipping policy

Thank you for shopping with Vital Aura

Shipping Locations

We currently ship to customers across Australia. International shipping may be offered in the future.

Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery location
• Package weight and dimensions
• Selected shipping service

We may offer free shipping promotions from time to time.

Estimated Delivery Times

Using Australia Post:

Delivery estimates are provided as a guide and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your parcel using the Australia Post tracking service.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

• Weather conditions
• Public holidays
• High shipping volumes
• Carrier-related issues

We are not responsible for delays caused by the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is supplied:

• Additional shipping fees may apply.
• Delays may occur.
• We cannot guarantee successful delivery.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost:

1. Contact us within 7 days of the expected delivery date.
2. Provide your order number and any supporting photos (if applicable).
3. We will work with Australia Post to investigate the issue.